Oxleas NHS - Nursing Care Strategy

Patient and staff experience

We are proud to know our patients and service

users’ stories and what matters to them when

planning care together. We always strive for the

best. We continue to capture the voice of carers

and service users through our collaborative work

with

ResearchNet

Patient experience is central to our

4 must do’s

which are:

•

To increase support for families and carers

•

Enhance care planning

•

Provide better information for service users

and carers

•

Improve the way we relate to both our service

users and carers by treating them with dignity

and respect.

We recognise that this is both an exciting and

challenging time for nurses. We serve a growing

population and promote wellbeing as well as support

people with their long-term conditions, physical,

psychological and social needs throughout their life.

We are advancing clinical practice and experiencing

rapid technological developments.

There is a continuous shift to more integrated care

at home and in the community, building on the

learning from pioneers and vanguards and creating

local care networks together. We recognise that we

need to provide the right care, in the right place,

at the right time.

We need to work with patient leaders and ensure

all care is personalised and empowering. We need

to support our workforce to promote health and

wellbeing and support resilient individuals and

strong clinical teams. We want to optimise the lived

experiences of our nurses.