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10

Clinical outcomes

We want to build on compassion in practice

to ensure

care, compassion, communication,

courage, commitment

and

competence

, and

enable nurses to live our

values

(

user focus,

excellence, learning, safety, responsiveness and

partnership

) as an Oxleas nurse. We understand

that we need to reflect on our relationships with

service users and patients so that we are able to

work with them to make care much more personal

and develop the best outcomes together. We also

want to ensure that we are promoting prevention,

wellbeing, physical and mental healthcare, looking

after people and communities. This will need

excellent nursing leaders at

all levels.

Within this work stream

our approach

will be to

ensure that nurses are able to support patients

and service users to achieve patient-focused

outcomes. We will ensure safety, quality and

reduce variation.

In order to do this we need to make sure that patients

get the right care in the right way and to ensure

that any variation in this care is reduced by working

productively. We need to increase efficiency, reduce

waste and optimise use of technology. We need to

ensure we have the staffing and skills right in every

team. We need to evaluate, reflect and learn from

how we are working.

When patients experience care that we are proud of

we all need to shout about it, and let people know

so that we recognise and model it. We need to share

our best practice through more scholarships, nursing

research and publications.

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